Managing Home Draw Held Orders

When a home draw order is placed on hold, the order is kept in a hold list until it is filed or deleted, or until it is purged from the system automatically. (An administrator determines the number of days that held orders are retained in the hold list.) The list contains only home draw hold orders containing specified mobile phlebotomy home draw order codes.

A home draw order is put on hold because the specimen must be collected at the patient’s home. Once it is collected, you can retrieve the order from the hold list, add the collection information, and then file it. You can also retrieve an order from the home draw hold list, make changes to it (such as adding or removing tests), and put the order back on hold for completion later. If the patient or the patient’s physician decides not to have the test performed, you can delete the order from the hold list. You can also simply view a list of the tests associated with an order on the hold list, as well as print the hold list or export it to an Excel spreadsheet.

Notes:

• Contracted phlebotomists cannot access the home draw hold list.

• With the home draw hold list, you can retrieve up to 250 held orders at once.

• For generic orders, the hold list displays the generic client ID in parentheses below the eLabs client number, and the generic lab name below the requisition number. If you do not want to include generic orders in the hold list or on the Patient Search - Advanced Results dialog box, clear the Include Generic (Held, Scheduled, Standing) check box in your user profile.

• For orders that were added to the hold list because the original order was manually split or transferred from the requisition log, the hold list displays the requisition number associated with the original order. For split orders, the date that the order was split also appears. (This information appears below the requisition number of the held order.)

• If a held order was processed by another lab (for example, if the patient went to a Quest Diagnostics PSC while traveling), that order does not appear in the hold list or the Patient Search - Advanced Results dialog box for the original lab. However, it does appear in the requisition log.

• When you open a held order, if the specified collection date is not today’s date, the date and time (if any) are automatically removed from the order. Unless your user profile is configured to automatically use today’s date as the collection date, you must specify the date before you can file the order.

• When you open a held order containing invalid order codes, a message appears at the top of the Order Entry page listing the invalid codes. You will be prompted to reconcile the invalid codes before you can file the order.

• If a held order was placed without a draw fee and a draw fee is required at your facility, you are required to add one, or to select the Draw Fee Not Required check box before you can file the order.

Manage a Home Draw Held Order