Collect Patient Payments

1 In the menu bar, click Billing > Pay Invoice.

Notes:   • You can only use the Pay Invoice feature if it has been enabled for your facility. • The Pay Invoice feature is not available to PSA facilities. • Only Quest Diagnostics clinical laboratory testing payments can be accepted; AmeriPath and Dermpath invoice payments cannot be made via this page.

2 To search for a patient’s open invoices, do one of the following:

• Search for a specific invoice. If the patient has a copy of their Quest Diagnostics invoice, in the Invoice and Lab fields, type the Invoice Number and Lab Code that appear at the top-right of the patient’s invoice.

• Search for a patient. If the patient does not have a copy of their invoice, select the Lab, and then type the patient’s Last Name, First Name, and date of birth (DOB). Typing the patient’s Insurance ID is optional.

3 Press Tab, and then click Check for Invoices.

If any open invoices are found, eLabs opens the billing web page in a new browser window and displays the invoices.

4 Click the Pay and/or Update Insurance check box next to the desired invoice(s), and then click Continue.

5 On the Payment Details page appears, use your usual procedure for submitting payment information, and then close the window.

Note: Click Print Open Invoice Letter at any time to provide the patient with a printed copy of their Outstanding Balance Statement. When you are finished, close the browser window.