Because we understand the critical nature of your data, we take precautions to protect it. There are several requirements that your computer must meet to ensure that its software has the ability to function in our secure environment. On this page you will find the System Requirements for our application, as well as some Frequently Asked Questions. Most importantly, acquiring a browser enabled for at least 128-bit encryption is necessary to comply with Quest Diagnostics' standards for privacy on the Internet.

 
   Minimum
Browser:    Internet Explorer 8 (32-bit)
Encryption:128-bit
Processor:Pentium 1 GHz
System Memory:512 MB
Resolution:1024 x 768
Operating System:Windows 7 (SP1)
   Windows 10 (Edge Not Supported)
Free Disk Space:1 GB
Printer:100% LaserJet Compatible
Internet:DSL or Broadband
Optional Software:Adobe Flash Player (latest version)
   Word Viewer or Word (2003 or later)
   Excel (2003 or later)
   Java 1.7 (Update 10 or later)
   Adobe Acrobat Reader DC
   Recommended
Browser:    Internet Explorer 11 (32-bit)
Encryption:256-bit
Processor:Pentium 2 GHz (or faster)
System Memory:1 GB (or more)
Resolution:1024 x 768 (or higher)
Operating System:Windows 10 (Edge Not Supported)
   
Free Disk Space:1 GB (or more)
Printer:100% LaserJet Compatible
Internet:DSL or Broadband
Optional Software:Adobe Flash Player (latest version)
   Word Viewer or Word (2010 or later)
   Excel (2010 or later)
   Java 1.8 (Update 91 or later)
   Adobe Acrobat Reader DC
   Internet Explorer Requirements/Settings
Temporary Internet Files:Check for newer versions of stored pages: "Every time I visit the webpage" must be selected.
Internet Security Properties:https://*.questdiagnostics.com, https://*.quanumsolutions.com, and https://*.care360.com must be in your Trusted Sites list.
Trusted Sites Zone - Security Level:The security level for the Trusted Sites Zone must be set to "Low".
HTTP 1.1 Settings:"Use HTTP 1.1 through proxy connections" must be checked for those sites going through a proxy server.
Security Settings:"Use TLS 1.2" must be checked.
   Minimum
Browser:    Safari 7.0
Processor:Intel 1 GHz
System Memory:1 GB
Resolution:1024 x 768
Operating System:Mac OS X v10.9 (Mavericks)
Free Disk Space:5 GB
Printer:100% LaserJet Compatible
Internet:DSL or Broadband
Optional Software:Adobe Flash Player (latest version)
   Office Mac 2011
   Java 1.7 (Update 10 or later)
   Adobe Reader 11 or Adobe Acrobat Reader DC
   Recommended
Browser:    Safari 7.0
Processor:Intel
System Memory:1 GB (or more)
Resolution:1024 x 768
Operating System:Mac OS X v10.9 (Mavericks)
Free Disk Space:5 GB (or more)
Printer:100% LaserJet Compatible
Internet:DSL or Broadband
Optional Software:Adobe Flash Player (latest version)
   Office Mac 2011
   Java 1.7 (Update 10 or later)
   Adobe Reader 11 or Adobe Acrobat Reader DC
 

How do I know if my Internet Explorer browser supports 128-bit encryption?

This internet service requires that you have a version of Internet Explorer that is version 8 or higher and is enabled for 128-bit encryption. To find out if your current version of Internet Explorer supports 128-bit encryption, follow the instructions below:

  1. From the "Help" menu within Internet Explorer, select "About Internet Explorer".

  2. The window that is displayed will say: "Cipher Strength: 128-bit encryption supported" in the middle of the page if 128-bit encryption is provided. Otherwise, it will say: "Cipher Strength: 40-bit supported".


How do I obtain a browser that supports 128-bit encryption?

If you found that your current browser does not support 128-bit encryption, you can obtain the particular browser you would like to use by following the instructions:

Download Windows Internet Explorer. Read through the instructions and then click on the appropriate link to start downloading. If you need assistance while downloading, please visit the Windows Internet Explorer Help Area.


How do I know which version of the Internet Explorer browser to use?

This internet service requires that you use the 32-bit version of Internet Explorer. On the 64-bit versions of Microsoft Windows operating systems, both IE versions (32-bit and 64-bit) are available to use, and the 32-bit version is the default browser.


How do I download Java?

Since Microsoft and Apple no longer provide their own Java software, it is necessary to install Oracle's Java Runtime Environment (JRE). Click here to download the Oracle JRE.


How do I download Adobe Reader?

If you do not have Adobe Reader installed or your installed version does not meet the minimum requirements, you can click here to download the latest version of Adobe Reader from Adobe Systems Incorporated.