Update Defective Orders

1 Do one of the following:

• In the menu bar, click Requisitions > Defective Orders.

• In the information bar, click Home and then click the Unresolved Defective Orders link in the Quick View area.

• In the defective orders email that you received, click the link provided. (For more information about setting your defective order email preferences, see Customize Your User Profile.)

The Defective Orders page appears, listing any filed orders for the selected facility (for the current day) that include one or both of the following:

• Order code(s) requiring an ABN, for which an additional diagnosis is required.

• An ordering provider who is not registered for PECOS.

2 Do one of the following:

• To print the worklists for all of the current defective orders (those that are listed on the page), click Print All Worklists.

To reprint the current day’s requisitions, even if they have been printed previously, select the Include previously printed check box. If the check box is not selected, only those requisitions that were not printed previously (for the current day) are printed.

• To print the worklist for an individual defective order, click for the desired order, and then click Print Worklist.

Note: The worklists that are printed are the same as those that would be included by generating the Work List – PDF and PECOS Report – PDF reports from the Report Manager. For more information, see Working with Defective Order Reports.

3 Provide any worklist(s) that are printed to the client, so that they can return the necessary information to you.

4 To update a defective order (using information obtained from the client) click for the desired order, and then click Edit Order.

5 On the Request for Billing Information pop-up window, do the following:

a Review the information at the top of the page, to ensure that you are viewing the correct order.

b Do one or both of the following, based on the type of defect:

• For an order code requiring an ABN, for which an additional diagnosis is required, type the diagnosis in the Additional Diagnosis box.

• For an order placed by an ordering provider who is not registered for PECOS, click the check box to indicate that the physician has been registered with PECOS.

c To indicate the method the client used to communicate the information to you, at Information Received Via, select either Paper Worklist or Verbal Communication.

If you select Paper Worklist, you must also type the Client Contact who provided the information. If you select Verbal Communication, you must also type the Client Contact, the name of the person who spoke to the client (Called By), and the Time of the call.

6 Click Submit to save the updated order. The order is removed from the Defective Orders page.