Other Features

In addition to placing and managing lab orders and accessing test results, you can also perform a number of other tasks:

• Change your password, email address, or mobile phone. After you have successfully logged in to eLabs, you can change your password, email address, or mobile phone at any time. For more information, see Changing Your Password, Email Address, or Mobile Phone.

• Provide confirmation of informed consent. A growing number of states regulate genetic testing. If you order these types of tests, you can access a simple form to acknowledge that you are in compliance with these informed consent laws. For more information, see Providing Confirmation of Informed Consent.

• Search the dictionary. You can view information about insurance carriers, diagnoses, and tests without placing an order. For more information, see Searching the Dictionary.

• Look up limited coverage policies. Before placing an order, you can determine whether or not the patient’s insurance carrier might pay for a particular test. You can also see a list of all of the diagnoses that will satisfy a carrier’s limited coverage policies, and those that are not supported. For more information, see Looking Up Limited Coverage Policies.

• Access clinical drug monitoring information. You can access information about drug use statistics, tests and services, and other resources related to clinical drug monitoring. For more information, see Accessing Clinical Drug Monitoring Information.

• Log into IntelliTest Manager™. You can access information regarding new tests, changes to existing tests, and other important updates to the test menu for labs that support this feature. For more information, see Accessing IntelliTest Manager.

• Access the laboratory information system (LIS). If an administrator enabled this feature for you, you can access the Query Tool application to search for information within a particular LIS. For more information, see Accessing the Query Tool.

• Generate a utilization report. This report provides volume and billing data for all of the tests that have been ordered for one or more clients of one or more labs for both the preceding month and preceding 12 months. For more information, see Generating a Utilization Report.

• Generate a Test Not Performed (TNP) report. This report provides information about tests that were not performed for one or more clients of a particular lab for a specific date range. For more information, see Generating a TNP Report.

• Manage order reports. You can request, view, and delete reports that provide information about orders placed for one or more clients of one or more labs for a specific date range and other criteria. For more information, see Working with Order Reports.

• Order supplies. You can electronically order supplies to be used exclusively for placing orders with Quest Diagnostics or using Quest Diagnostics equipment. For more information, see Ordering Supplies.

• Pay an invoice online. If the lab supports this feature, you can access the Quest Diagnostics Online Billing Services website to pay Quest Diagnostics invoices online. For more information, see Paying an Invoice Online.

• Quest Diagnostics Billing Services. For labs that support these features, you can contact the Quest Diagnostics billing department with any billing questions that you might have, or access the Billing Trailers website to view and resolve any client trailers. For more information, see Accessing Quest Diagnostics Billing Services.

• Access the payment log. You can view or save information about patient payments made on a particular day. For more information, see Accessing the Payment Log.

• Manage other users. If you are a delegated administrator—that is, a person who can perform certain administrative tasks related to other Lab Orders and Result users—then you can add and modify other users, as well as generate a list of the users whom you can manage. For more information, see Managing Other Users.

• Preview upcoming features. For some new features that are planned for the next release, you can see a preview and provide feedback. For more information, see Previewing Upcoming Features.

• Contact us. You can access a list of contact information or complete a form to provide us with your feedback and suggestions. For more information, see Contacting Us.