Canceling a Filed Order

Under certain circumstances, you can cancel an order after it has been filed. The procedure for doing this varies, depending on whether or not the lab allows online order editing, and whether or not the order was part of a batch. If the lab allows online order editing and the order was not part of a batch, you can immediately remove the order from the laboratory information system (LIS).

If the lab does not allow online order editing, or if the order was part of a batch, you can complete a form requesting that the order be canceled. This form is then e‑mailed to the Client Services administrator, and an administrator cancels the order.

Notes:

• You can cancel a filed order only if you can place orders with the associated lab and client.

• If the lab does not have an email address for Client Services, you can cancel only generic orders.

• You can cancel an electronic order only if it was filed within the past seven days.

• You cannot cancel an order that was transferred to the hold list or part of a Companion Diagnostics program. Redirected and nationwide orders cannot be canceled from the original lab.

• For generic and non-electronic orders, cancellations are always handled as if online editing is allowed, but no information is ever transmitted to the lab electronically. Any actions taken via the requisition log are for your reference only. To actually cancel the order, contact the lab.

Cancel a Filed Order (Online Edits Allowed)

Cancel a Filed Order (Online Edits Not Allowed)